Refund policy

<p><em>Last updated: 9 October 2026</em></p>
<p>At <strong>Zeroman</strong> (a brand of NEXT ZONE), we want you to be happy with every purchase. Please read this policy carefully before placing an order, as it explains which products can be exchanged, how refunds work and the charges that apply.</p>

<h3>1. Exchange Eligibility</h3>
<ul>
<li><strong>Regular products</strong> (plain t-shirts, full sleeve, half sleeve, polos, pants, hoodies, shorts, etc. bought individually) can be exchanged for a different size, or another colour of the same product, subject to stock availability.</li>
<li>The exchange request must be raised within <strong>7 days</strong> of delivery. Requests after 7 days will not be accepted.</li>
<li><strong>Delivery charges apply for every exchange.</strong> The charge will be informed to you before the exchange is processed and must be paid before the replacement is dispatched.</li>
</ul>

<h3>2. Products NOT Eligible for Exchange or Refund</h3>
<ul>
<li><strong>Combo offer products:</strong> combos are sold at a special discounted price and are <strong>not eligible for exchange or refund</strong>.</li>
<li><strong>Printed t-shirts:</strong> <strong>not eligible for exchange or refund</strong>.</li>
<li>Products priced ₹249 and below.</li>
<li>Products bought during a clearance sale or marked “Non-returnable” on the product page.</li>
</ul>
<p>Please check the size chart and product details carefully before ordering these products.</p>

<h3>3. Damaged, Defective or Wrong Product</h3>
<p>If you receive a damaged, defective or wrong product (including combo and printed products), please contact us within <strong>48 hours</strong> of delivery with your order number, clear photos of the product and the packaging, and an unboxing video if available. After verification, we will send a replacement <strong>free of cost</strong>, or give a full refund if a replacement is not available.</p>

<h3>4. Conditions for Exchange</h3>
<ul>
<li>The product must be unused, unwashed and undamaged, with all original tags and packaging intact.</li>
<li>Products that are used, washed, altered, damaged by the customer, or without tags will be rejected and sent back to the customer.</li>
<li>Exchange is given only once per order item.</li>
</ul>

<h3>5. How to Request an Exchange</h3>
<ul>
<li>Contact us on WhatsApp +91 96009 95123 or email help@zeroman.in with your order number, the item, the reason, and photos of the product.</li>
<li>Once approved, we will arrange a pickup or share the return address.</li>
<li>After we receive and check the product, the replacement is dispatched and usually delivered within 3 to 7 days.</li>
</ul>

<h3>6. Order Cancellation</h3>
<ul>
<li>You can cancel your order <strong>before it is dispatched</strong> by contacting us with your order number.</li>
<li>Once the order is dispatched, it cannot be cancelled.</li>
<li>Prepaid orders cancelled before dispatch are refunded in full.</li>
</ul>

<h3>7. Refunds</h3>
<ul>
<li>Refunds are given only for (a) orders cancelled before dispatch, (b) orders we cancel due to stock unavailability or pricing errors, and (c) damaged, defective or wrong products when a replacement is not available.</li>
<li>We do not give refunds for change of mind, wrong size selection or colour preference. Eligible regular products may be exchanged as per Section 1.</li>
<li>Approved refunds are processed within <strong>5 to 7 working days</strong>.</li>
<li><strong>Prepaid orders</strong> are refunded to the original payment method (card, UPI, net banking or wallet).</li>
<li><strong>COD orders</strong> are refunded to your bank account or UPI ID shared with us.</li>
<li>Shipping charges, COD charges and exchange delivery charges are non-refundable, except when the product received is damaged, defective or wrong.</li>
<li>After we process the refund, your bank may take an additional 5–7 working days to show it in your account.</li>
</ul>

<h3>8. Contact Us</h3>
<p><strong>Zeroman (a brand of NEXT ZONE)</strong><br>
8/3854 JP Nagar, 1st Street, Kuthampalayam, Tirupur, Tamil Nadu – 641666, India<br>
Phone / WhatsApp: +91 96009 95123<br>
Email: help@zeroman.in<br>
Working hours: 9:00 AM – 5:00 PM, Monday to Saturday</p>