Privacy policy

<p><em>Last updated: 9 October 2026</em></p>
<p>This Privacy Policy explains how <strong>Zeroman</strong> (a brand of NEXT ZONE) (“Zeroman”, “we”, “us”) collects, uses, shares and protects your personal information when you visit www.zeroman.in or make a purchase. By using our website, you agree to this policy.</p>

<h3>1. Information We Collect</h3>
<ul>
<li><strong>Personal information you give us:</strong> name, mobile number, email address, shipping and billing address, and order details when you register, place an order or contact us.</li>
<li><strong>Payment information:</strong> entered only on the secure page of our payment gateway partner. We do not collect or store your full card number, CVV, UPI PIN or net-banking password.</li>
<li><strong>Automatic information:</strong> device type, browser, IP address, pages visited and similar data collected through cookies and similar technologies.</li>
</ul>

<h3>2. How We Use Your Information</h3>
<ul>
<li>To process, pack, ship and deliver your orders, and to handle exchanges, returns and refunds.</li>
<li>To send order confirmations and delivery updates by email, SMS or WhatsApp, and to provide customer support.</li>
<li>To send offers and new arrivals, only if you choose to receive them. You can unsubscribe at any time.</li>
<li>To prevent fraud and misuse (including fake or repeated COD refusals), keep the website secure, and improve our products and services.</li>
<li>To meet legal, tax and accounting requirements.</li>
</ul>

<h3>3. Sharing of Information</h3>
<ul>
<li>We share only the information needed with trusted partners who help us run our business, such as payment gateways, courier and logistics partners, SMS / WhatsApp / email service providers, and our e-commerce platform (Shopify).</li>
<li>We may share information when required by law, court order or a government authority.</li>
<li><strong>We never sell or rent your personal information to anyone for marketing purposes.</strong></li>
</ul>

<h3>4. Cookies</h3>
<p>Cookies help us remember your cart, understand how you use our website and improve it. You can disable cookies in your browser settings, but some features of the website (like the cart) may not work properly.</p>

<h3>5. Data Security</h3>
<p>We use reasonable security measures, including SSL encryption, to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.</p>

<h3>6. Data Retention</h3>
<p>We keep your information only as long as needed to provide our services, complete orders and exchanges, and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.</p>

<h3>7. Your Rights</h3>
<ul>
<li>You can view and update your details by logging into your zeroman.in account.</li>
<li>You can ask us to access, correct or delete your personal information, or withdraw your consent, by contacting us. Some information may be kept where required by law (for example, invoices for tax purposes).</li>
<li>You can unsubscribe from promotional messages using the “unsubscribe” link or by messaging us.</li>
</ul>

<h3>8. Children's Privacy</h3>
<p>Our website is not intended for children under 18 years of age without parental supervision, and we do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us and we will delete it.</p>

<h3>9. Third-Party Links</h3>
<p>Our website may contain links to other websites (such as courier tracking or social media). We are not responsible for the privacy practices of those websites.</p>

<h3>10. Changes to This Policy</h3>
<p>We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.</p>

<h3>11. Grievance Officer / Contact Us</h3>
<p>In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, for any questions, requests or complaints about your personal information, please contact:</p>
<p><strong>Grievance Officer:</strong> [name]<br>
<strong>Zeroman (a brand of NEXT ZONE)</strong><br>
8/3854 JP Nagar, 1st Street, Kuthampalayam, Tirupur, Tamil Nadu – 641666, India<br>
Phone / WhatsApp: +91 96009 95123<br>
Email: help@zeroman.in<br>
Working hours: 9:00 AM – 5:00 PM, Monday to Saturday</p>
<p>We will acknowledge your request within 48 hours and resolve it within 30 days.</p>